Frequently Asked Questions

Hopefully we can answer your questions. If you have any additional questions about Jamii Cash, Please send us a message any time .

Sending money with Jamii Cash is easy! We give you choices so you can decide how you want to send or receive money. First, use your email address to create a free account on our website or through our platform. Enter the amount of money you want to send, your recipient’s information, and your payment information.
To change a transfer You can make changes to your recipient or delivery method if your transfer is not already complete. Simply contact us and provide your reference number, and we’ll help you with any changes you’d like to make. Changes will be applied immediately and may cause your transfer to be delayed. To cancel a transfer Jamii Cash has made this easy to do when logged in from our website or app: Locate your transfer receipt by clicking “Transfer history” on Jamii Cash’s website or “Transfer details” in our app. Go to the bottom of your Jamii Cash receipt, and select "Cancel transfer." We will ask you to provide a reason for your cancellation. Providing this reason will help us improve our service. Once your transfer is cancelled we will provide you with a new receipt and send you an email confirming your cancellation and your refund status.
Your transfer is important to us, so we provide status updates that allow you to easily track your transfer. When you first submit your transfer, you’ll receive a receipt with your reference number. We will send you an update if you make any changes to the transfer, or if it is delayed for any reason. After the transfer completes, both you and your recipient will receive a notification that the money has arrived. At any time you can sign into your account and select “Transactions” to view all of your status updates
To make changes to your account information, first go to your account Settings Sign in to your account. Select “Settings”. From “Settings”, select “Profile information”. To change your password Select “edit password”. Enter your current password. Enter your new password twice. Select “change password” to complete and save your changes. To change your address Select “edit address”. Enter your new address. Select “change address” to complete and save your changes. To change your phone number Select “edit phone number”. Enter your new phone number. Select “change phone number” to complete and save your changes. To change your email address Select “edit email address”. Enter your new email address Select “change email” to complete and save your changes.

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